faq

shipping & refunds

do you offer refunds?

please visit the refund policy for details on physical purchases. digital items are not eligible for refunds.

how do you ship?

all packages are shipped via canada post, the national unionized postal service. parcels shipped within canada receive tracking numbers. international packages are not tracked. please contact ash if you would like to track your international package.

support

do you offer yarn support?

yup! check out my yarn bases page for more information on that.

do you accept wholesale orders?

always! visit the wholesale page for more information on that.

i need help with a pattern.

i offer email pattern support for my patterns only. email ash.sunflowerknit@gmail.com with as much information as you can and i will get back to you. i typically answer emails once a day a few times each week. please note that pattern support emails are not considered “urgent”, and require me to get into tech editing mode, so it may take several days to get back to you depending on what else is happening with my schedule. if you feel that you need immediate assistance, contact your local yarn shop and book an appointment with them. pattern support requiring more than three exchanges back-and-forth will be subject to my hourly fee.

do you have a phone number i can call?

no. all inquiries can be sent via the contact page or emailed to ash.sunflowerknit@gmail.com.

natural dyes & yarn info

help! my naturally dyed yarn is bleeding onto my hands/needles!

heavily pigmented colours may “crock”, a process in which excess dye comes off onto skin or occasionally wooden needles. it may remind you of the blue coming out of a good pair of jeans. this should easily wash off with some soap and water and should not transfer onto other textiles. it does not mean your dyes will rub off and leave you with undyed wool. if doing colourwork with a heavily pigmented skein, it is always recommended to swatch first just like you would with acid dyes to make sure no transfer occurs.

why is there a flower/leaf/stem/root stuck in my yarn?

yarn that has been dyed with locally foraged materials may occasionally find an extra bit of wildlife trapped within its strands, leftover from the dye pot. these pots are not strained like extract pots in an effort to make sure we get the very best stable colour from them. most of the dye materials are removed, but a wayward piece might get left behind and only show itself once you’re winding your skein.

why are there knots in my skein?

the majority of my yarn bases are spun at custom woolen mills, which uses turn-of-the-century machinery to spin its yarns in a method akin to handspinning. this results in a beautifully lofty yarn. the 192 bobbins are hand knotted together before plying/skeining to ensure waste is minimized. you can see more about the spinning process here.

are natural dyes permanent?

no. natural dyes are not stains, but some may be more or less fugitive (likely to fade quickly aka after a few years) than others. natural dyes are sensitive to varying degrees to pH, uv rays, and extreme weather, so it is recommended that you do not expose your naturally dyed items to regular direct sunlight and to hand wash them with pH-neutral soaps. do not “set” your dye with vinegar, as this may shift the colour. if wearing your naturally dyed item directly next to skin where your body exudes more sweat, do not be surprised if the colours shift. the beauty of natural dyes is in their variability, and in the same way that you mend holes or sew buttons back onto clothes, maintaining a slow fashion wardrobe over many years may also include overdyeing items every once in a while. learn more about that process here.

that last statement made me uncomfortable.

that’s ok. ask yourself seriously how long you’ve worn items in your wardrobe and how carefully you’ve maintained them. if you don’t keep sweaters for more than a couple of years, you shouldn’t be concerned anyway. if you keep sweaters for 10+ years, presumably you’re comfortable caring for your clothing and doing more hands-on maintenance to keep them in good shape. do you wash your underwear on a delicate cycle? great. squish your yarn in some wool wash and lay it flat to dry in the shade. nothing else to it.

i want to learn how to use natural dyes!

great! it’s a wonderful, beautiful world with many rabbit holes to go down. get started with my ebook to get the fundamentals and then continue your research here. you can also contact me for in-person classes.