due to changes in the e.u. and the GDPR regulations, which came into effect in may 2018, i have identified how i handle your personal data under both a contractual basis or a consensual basis. if you make a purchase, or contact me with an inquiry, your data will be used to fulfill the contract of delivering your purchase or responding to your data. i use a variety of third party processors to help us with that. i also have a an email newsletter, which uses mailchimp to process your data. you can read their data policy here. you will never be added to the newsletter without your explicit consent (i.e. i will not add you to the newsletter just because you make a purchase from me or ask me a question unless i have asked and received your express permission to do as such). additionally, i will never sell your information.
what information is collected?
when you make a purchase i need certain information from you to fulfil my contract with you: your name, address, email address and phone number.
when you browse my store, i automatically receive your IP address in order to communicate with your browser (this is how the internet works). additionally, your browser sends some information about your OS and browser which allows the website to be displayed correctly on your system (again, this is how the internet works).
why do i need your address for digital purchases?
different countries require sellers to pay different taxes on digital sales based on the customer’s location. if you live in the uk, i have to pay VAT. currently i do not need to collect gst and/or pst on canadian orders, but when this changes i will also be enabling those taxes based on customers' locations. regardless of your personal location, i need to retain evidence of customers' countries of origin for legal and accounting purposes.
what will i do with your email address?
i will only contact you via email if there is a problem with your order, or if you initiate contact with me. sometimes i have to update a pattern because of an error, and sometimes your purchase will include a collection of patterns which are released over a period of time. in those cases we use an automated update system which will send you an email (generally via ravelry). i will never add your email address to my weekly newsletter without your consent.
how can i update or delete my details?
if you create an account on my website, when you make a purchase you can login at any time and update your personal information. if you would like your data to be deleted please email firstname.lastname@example.org, and i will contact squarespace (my website host) to do the same. please note that squarespace will not delete your data until the 180 day window for credit card chargebacks has passed and that some anonymised transaction data does need to be preserved for tax purposes.
when will i disclose your personal data to a third party?
i will only disclose your personal data in order to fulfil your order, eg. to a courier service, or if required to do so by law.
i process online payments through paypal, and occasionally e-transfer for canadian buyers who do not use paypal. since canadian banks do not require any information except an email address to transfer funds electronically, i will never have access to your banking details. for paypal, even if you use a credit card to pay, i will never have access to your credit card information.
you can read paypal's terms of service here: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=en_CA
when you make a purchase from my store on ravelry, i receive a copy of your purchase receipt from ravelry via email, and information about your transaction in paypal. this data is used solely for accounting purposes. pattern updates are sent via ravelry’s update system which automatically sends an email notification or ravelry message.
i send a weekly newsletter to subscribers using mailchimp. i only have access to the details you provide when you subscribe: your name and email address.
if you wish to have your data deleted from mailchimp entirely you can contact them directly. you can update your details or subscription preferences for my newsletter at any time by following the link to update your profile in the footer of each newsletter.
i generally do not use third-party providers. beyond the ones listed above. that being said, as technology changes and capitalism results in company merges and sales (like when facebook purchased instagram), things may change without any of us having any control over those changes. in general, the third-party providers i use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to me.
please be aware that certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information i am required to provide to them for your purchase-related transactions. i recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or me. if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
terms & conditions
this website is operated by sunflower knit. throughout the site, the terms “me”, “i” and “my” refer to sunflower knit. sunflower knit offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
by visiting my site and/ or purchasing something from me, you engage in my “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. these terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
please read these terms of service carefully before accessing or using my website. by accessing or using any part of the site, you agree to be bound by these terms of service. if you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. if these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
any new features or tools which are added to the current store shall also be subject to the terms of service. you can review the most current version of the terms of service at any time on this page. i reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to my website. it is your responsibility to check this page periodically for changes. your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
my store is hosted on squarespace. they provide me with the online e-commerce platform that allows me to sell my products and services to you.
SECTION 1 - ONLINE STORE TERMS
by agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given me your consent to allow any of your minor dependents to use this site.
you may not use my products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
you must not transmit any worms or viruses or any code of a destructive nature.
a breach or violation of any of the terms will result in an immediate termination of your services.
SECTION 2 - GENERAL CONDITIONS
i reserve the right to refuse service to anyone for any reason at any time.
you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. credit card information is always encrypted during transfer over networks.
you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by me.
the headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
i am not responsible if information made available on this site is not accurate, complete or current. the material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. any reliance on the material on this site is at your own risk.
this site may contain certain historical information. historical information, necessarily, is not current and is provided for your reference only. i reserve the right to modify the contents of this site at any time, but i have no obligation to update any information on this site. you agree that it is your responsibility to monitor changes to my site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
prices for my products are subject to change without notice.
i reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
i shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
certain products or services may be available exclusively online through the website. these products or services may have limited quantities and are subject to return or exchange only according to my Return Policy.
i have made every effort to display as accurately as possible the colors and images of my products that appear at the store. i cannot guarantee that your computer monitor's display of any color will be accurate.
i reserve the right, but am not obligated, to limit the sales of my products or services to any person, geographic region or jurisdiction. i may exercise this right on a case-by-case basis. i reserve the right to limit the quantities of any products or services that i offer. all descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of me. i reserve the right to discontinue any product at any time. any offer for any product or service made on this site is void where prohibited.
i do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
i reserve the right to refuse any order you place with me. i may, in my sole discretion, limit or cancel quantities purchased per person, per household or per order. these restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. in the event that i make a change to or cancel an order, i may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. i reserve the right to limit or prohibit orders that, in my sole judgment, appear to be placed by dealers, resellers or distributors.
you agree to provide current, complete and accurate purchase and account information for all purchases made at my store. you agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that i can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
i may provide you with access to third-party tools over which i neither monitor nor have any control nor input.
you acknowledge and agree that i provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. i shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
i may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.
SECTION 8 - THIRD-PARTY LINKS
certain content, products and services available via our service may include materials from third-parties.
third-party links on this site may direct you to third-party websites that are not affiliated with me. i am not responsible for examining or evaluating the content or accuracy and i do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
i am not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
if, at my request, you send certain specific submissions (for example contest entries) or without a request from me you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that i may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to me. i am and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
i may, but have no obligation to, monitor, edit or remove content that i determine in my sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service.
you agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. you further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. you may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead me or third-parties as to the origin of any comments. you are solely responsible for any comments you make and their accuracy. i take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - TAX
VAT is chargeable on purchases of yarn and digital patterns in the u.k. and e.u. any local customs charges, additional shipping and handling fees, and taxes on packages are the responsibility of the buyer.
SECTION 12 – INTELLECTUAL PROPERTY
by downloading a digital pattern or ebook you are agreeing to these terms and conditions, and to the copyright and licensing terms attached to these works. each work and its contents are fully covered by canadian copyright law, regardless of where you live or where the pattern was downloaded.
unless otherwise stated the copyright to all works, including books, patterns, photography and layout (in all formats) belongs to ash alberg. this means that no part of the work, whether it be a free pattern pdf, photos or text, any part of the book or pattern content, may be distributed, shared or stored (with the exemption of a personal back-up) without the permission of the copyright holder.
when you purchase an ebook or digital pattern, you are purchasing a license to use the instructions to recreate the design or parts of the design, not the rights to the instructions, photographs, layout or the design itself. in purchasing an ebook or digital pattern you agree to print and use the digital pattern or ebook for your personal non-commercial use. you may not distribute or sell electronic or paper copies of this pattern.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
occasionally there may be information on my site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. i reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
i undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. no specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.
SECTION 14 - PROHIBITED USES
in addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. i reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
i do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
i do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
you agree that from time to time i may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
you expressly agree that your use of, or inability to use, the service is at your sole risk. the service and all products and services delivered to you through the service are (except as expressly stated by me) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
in no case shall ash, my directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, my liability shall be limited to the maximum extent permitted by law.
SECTION 16 - INDEMNIFICATION
you agree to indemnify, defend and hold harmless ash and my parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 17 - SEVERABILITY
in the event that any provision of these terms of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - TERMINATION
the obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
these terms of service are effective unless and until terminated by either you or me. you may terminate these terms of service at any time by notifying me that you no longer wish to use my services, or when you cease using my site.
if in my sole judgment you fail, or i suspect that you have failed, to comply with any term or provision of these terms of service, i also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to my services (or any part thereof).
SECTION 19 - ENTIRE AGREEMENT
the failure of me to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.
these terms of service and any policies or operating rules posted by me on this site or in respect to the service constitutes the entire agreement and understanding between you and me and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and me (including, but not limited to, any prior versions of the Terms of Service).
any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party.
SECTION 20 - GOVERNING LAW
these terms of service and any separate agreements whereby i provide you services shall be governed by and construed in accordance with the laws of canada.
SECTION 21 - CHANGES TO TERMS OF SERVICE
you can review the most current version of the terms of service at any time at this page.
i reserve the right, at my sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to my website. it is your responsibility to check my website periodically for changes. your continued use of or access to my website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
questions about the terms of service should be sent to me at email@example.com.